FAQ

Trainer Questions

How do you become a trainer? What is the criteria?

To become a trainer for Road to Mental Readiness (R2MR) or The Working Mind (TWM), you must successfully complete a 5 day Train-the-Trainer (TTT) course.

Trainers must complete the training for the program that they wish to deliver (either R2MR or TWM). If you wish to be a trainer for both programs, you must be certified in both. To do so, you must complete the 5 day TTT for one program followed by a one day cross-training course.

When selecting trainers, we look for those who are:

  • comfortable with presenting and discussing various material related to mental health;
  • interested in mental health and well-being, with a sense of commitment to the cause of reducing stigma;
  • experienced in facilitating training courses and/or adult education, with an ability to manage questions in training;
  • have knowledge/understanding/awareness of workplace issues related to mental illness; and
  • found to be trustworthy and respected by their peers as both an informal and/or formal leader.

It may still be possible for you to take the trainer course even if you do not meet all of the above criteria. If you are interested in becoming a trainer please contact us to discuss the available opportunities.

What are the requirements for trainers to maintain their training certification?

In order to maintain your certification as a trainer, you must deliver two courses per year for each program that you are certified in. For example, if you are certified as both an R2MR and a TWM trainer, you must deliver two courses of each type.

What is covered in the Train-the-Trainer course?

The Train-the-Trainer course is taught by Master Trainers and includes:

  • an overview of the key concepts of mental health in the workplace. Participants learn about each concept and are given the opportunity to practice teaching the material to each other;
  • an in-depth understanding of the background on which the program is based, enabling a solid grounding in mental health to answer questions participants may encounter during delivery of the course to their organizations;
  • structured presentation practice time; and
  • evaluation of presentation skills by Master Trainers who have been with you all week.

Can an R2MR trainer teach TWM (and vice versa)?

No, a trainer certified in one program cannot deliver the other program. Trainers must be certified in the program that they are delivering.

As a trainer, how can I access the training materials?

Once a course is scheduled, we will provide the site coordinator with all of the materials that are required to deliver the course. The site coordinator is responsible for ensuring that the trainers have access to the course materials on-site for the day of the training.

Who are trainers allowed to train?

Trainers are permitted to train other staff within their own organizations as long as they maintain their certification and their organization has an active licensing agreement with MHCC.

In some instances, as needs arise, MHCC may contract trainers to deliver training outside of their own organization to other organizations who do not have their own trainers. Trainers are only permitted to train outside of their own organizations at the request of MHCC and are not permitted to run programs independently.

 

Program Questions

What are the differences between the Road to Mental Readiness (R2MR) and The Working Mind (TWM)?

R2MR and TWM are similar programs and share the same core components. Both have the goals of reducing stigma, increasing resiliency, promoting mental health, and developing coping strategies.

R2MR is geared towards first responders (ex. police, fire, paramedic, 911 operations, correctional workers, etc) and have videos and scenarios that reflect their specific work environment.

TWM is for the general workforce and contains videos and scenarios that are more suitable for that environment. TWM contains a module on workplace accommodations that is not included in R2MR.

What is the difference between the 4 hour primary/employee course and the 8 hour leadership/manager course?

Both courses include:

  • a focus on dispelling the myths of mental health problems and mental illnesses, and reducing their associated stigma;
  • an overview of the Mental Health Continuum Model;
  • self-assessment of one’s own mental health along the continuum;
  • strategies one can apply at each point along the continuum.

In addition to the above, the leadership/manager course includes:

  • workplace accommodations and return to work (TWM only);
  • how to observe changes in employees along the continuum;
  • appropriate actions to take with your employees along each stage of the continuum;
  • how to communicate with employees about mental health illness in a workplace context.

What are the class sizes and how many trainers are there per class?

Typical classes should range from 16 to 24 participants.

The 4 hour primary/employee can be taught by one trainer whereas the 8 hour manager course should be taught by two trainers. In the case of R2MR courses, the two trainers should be comprised of one clinician and one peer delivering the course together.

Small class sizes are available for 8-15 participants. 

What are the various course adaptations that are available? What to do if I’m looking for an adaptation that doesn’t exist yet?

At this time, adaptations have been developed for police, fire, paramedic, 911 operators, and correctional workers.

We are currently working on adaptations for Healthcare, families, and recruits.

If you are interested in working with us to create an adaptation specific to your workplace setting, please contact us to discuss.

 

Post-delivery Questions

How do participants receive their certificate and reference materials?

Following a course delivery, the site coordinator is responsible for providing a participant list to us. Using this participant list, we send an email to each participant with a link to a feedback survey. Once the participant completes the survey (which is anonymous), they automatically receive their certificate of completion and reference materials.

How do I submit the participant list?

Site coordinators are provided with an Excel template that must be used to submit participant lists. The template must be completed in full. Incomplete forms will be sent back to the coordinator and may cause a delay in participants receiving their materials.

What do I do if I haven’t received my materials?

If you haven’t received your materials and it’s been more than a week since your training, please contact your site coordinator.

 

Invoicing/Contract Questions

Our licensing agreement is for 2 years. What happens after that?

Generally speaking, organization sign two year licensing agreements with us during which their trainers can deliver unlimited courses to their employees. At the end of the agreement, if your organization wishes to continue training its employees, you must sign a new agreement with us and pay the licensing fee.

When will we receive the invoice? How do we pay?

For Train-the-trainer and direct deliveries, an invoice for 50% of the total fee will be issued to you immediately following signing of the contract. An invoice for the remaining 50% will be issued immediately following the delivery of the training.

For organizations who pay participant fees, invoices will be issued monthly (no invoices will be issued if no training has occurred within a month).

All invoices must be paid within 30 days and can be paid by cheque or credit card.